Shipping policy

At TRACK13, we want to make sure that you receive your orders in a timely and efficient manner. Below you will find information about our shipping policies, including delivery times, shipping fees, and order tracking.

  1. Delivery Times
    We strive to ship all orders within 2-6 business days of receiving payment. Delivery times may vary depending on the shipping destination. Please note that delivery times may be affected by holidays, weather conditions, or other unforeseen circumstances. We cannot guarantee delivery times.

  2. Shipping Fees
    Calculated at checkout.
    *EXPRESS on request; instagram (@track13_).

  3. Order Tracking
    Once your order has been shipped, you will receive a shipping confirmation. If your parcel is large enough this email contains a tracking number. Note that the Swiss post does not provide tracking numbers for smaller packages. In any case, we are able to track if a parcel is delivered or not.

  4. Shipping Carriers
    We work with several shipping carriers, including Swiss Post, DHL, and FedEx, to ensure that your orders are delivered in a timely and efficient manner.

  5. Customs and Duties
    For international orders, please note that customs and duties may apply and are the responsibility of the recipient. We are not responsible for any additional fees or delays that may result from customs inspections.

  6. Shipping locations
    We offer shipping within Switzerland and to selected international locations. If you have any questions about shipping to your specific location, please contact via e-mail or instagram (@track13_).

If you have any questions or concerns about our shipping policy, please contact us our customer support team; instagram (@track13_).